Company Info
Deshroot Global LLP
LLPIN: ACO-0557
GSTIN: 09AAYFD1355K1ZU
F-72, Sector-44, Noida – 201301
Uttar Pradesh, India
Customer Support
Phone: +919597658777
Email: support@deshroot.com
Mon–Fri: 10 AM–6 PM
Saturday: Email Support Only
Vendor Enquiries
vendors@deshroot.com
Grievance Officer
Yash Chaudhary
business@deshroot.com
Dispatch
Varies by seller & product
Metro Cities
~2–4 working days
Standard Domestic
~7–10 working days
Delivered!
Enjoy your craft
Effective date: 14 August 2026 · Deshroot Global LLP
Deshroot currently ships within India. International shipping will remain disabled until the required export permissions, licences, documentation and international logistics workflow are implemented.
Products may be dispatched directly by independent sellers/artisans from different locations. An order containing products from more than one seller may arrive in separate packages and on different dates.
Dispatch time varies by seller and product. Each listing should display an estimated dispatch window. Made-to-order, customised, fragile, oversized or specialised products may require longer processing.
Delivery depends on seller dispatch, destination PIN code and courier conditions. Indicatively, metro deliveries may take around 2–4 working days, while standard domestic deliveries may take around 7–10 working days. The product-specific/PIN-code estimate shown on the order should be treated as the more relevant estimate.
Free standard delivery is available on eligible domestic orders above ₹1,499. Below the threshold, the applicable shipping charge will be shown before order placement. Any product/location-specific exception must also be disclosed before payment.
COD is available on eligible orders below ₹5,000, subject to PIN-code serviceability and product/account eligibility. A ₹49 COD handling charge may apply and will be shown at checkout before the customer confirms the order.
Once an order is dispatched and tracking becomes available, Deshroot will make the AWB/tracking information available through the order page and/or email, SMS or WhatsApp.
Customers are responsible for providing accurate recipient name, phone number, address and PIN code. Address changes cannot be guaranteed after the seller confirms or dispatches the order. Contact support immediately if a correction is required.
If a delivery attempt fails, the delivery partner may contact the customer and/or make further attempts. Repeated inability to contact the customer, refusal to accept a confirmed order or an incorrect address may result in return-to-origin (RTO). COD may be restricted for accounts with repeated avoidable refusals.
Delivery estimates are not guarantees. Delays may arise from seller processing, remote location, weather, public holidays, operational disruption, strikes, force majeure or courier constraints. Deshroot will use reasonable efforts to provide status updates and remedies required by applicable law.
If the outer package appears materially tampered with or damaged, photograph the package and shipping label before opening and contact support promptly. If possible, record the unboxing to assist investigation.
Shipping support: support@deshroot.com. Phone: +91 9597658777, Monday–Friday 10:00 AM–6:00 PM. Saturday: email support only.
Handcrafted Products Note: Some items are made-to-order by artisans and may require longer processing before dispatch. Such products are clearly marked on the product page with their estimated dispatch window.
