Terms & Conditions
Effective date: 14 August 2026 · Deshroot Global LLP (LLPIN: ACO-0557)
1. About Deshroot
These Terms & Conditions ("Terms") govern access to and use of the Deshroot website, marketplace, services and related customer interfaces ("Platform"). The Platform is operated by Deshroot Global LLP ("Deshroot", "we", "us" or "our"), LLPIN ACO-0557. Our current office/correspondence address is F-72, Sector 44, Noida, Uttar Pradesh, India. Customer support is available at support@deshroot.com and +91 9597658777 during the support hours stated on the Platform. Formal grievances may be addressed to the Grievance Officer at business@deshroot.com.
2. Acceptance of these Terms
By accessing the Platform, creating an account or placing an order, you agree to these Terms together with the Return, Refund, Replacement & Cancellation Policy, Shipping & Delivery Policy and Privacy Policy. If you do not agree, you should not place an order through the Platform.
3. Sale of Products
Products purchased through deshroot.com are sold to customers by Deshroot Global LLP, unless expressly stated otherwise. Deshroot sources products from artisans, manufacturers, producers and suppliers across India. Certain products may be packed or dispatched directly from supplier/fulfilment locations. Nothing in these Terms excludes any responsibility or consumer right that cannot lawfully be excluded.
4. Eligibility and accounts
You must be legally capable of entering into a contract to place an order. A minor may use the Platform only through a parent or lawful guardian. You are responsible for providing accurate information and protecting your login/OTP credentials. You must promptly update incorrect contact or delivery information.
5. Sourcing and fulfilment
Deshroot sources products from a network of artisans, manufacturers, producers and suppliers across India. Where a product is packed or dispatched directly from a supplier or fulfilment location, the sale to the customer remains made by Deshroot Global LLP, unless expressly stated otherwise on the listing. Customers should use Deshroot's support channels for effective resolution of product-specific concerns.
6. Product information and handcrafted variations
We and our sellers aim to provide accurate titles, descriptions, photographs, materials, dimensions, prices, origin and other product details. Many Deshroot products are handmade or handcrafted. Minor differences in colour, texture, grain, weave, print placement, embroidery, stone veining, wood grain, dimensions or finish may naturally occur and are generally not defects where the product remains materially consistent with the listing. Screen settings and lighting may also cause minor colour differences.
7. Product images and claims
Images should represent the product reasonably and should not contain misleading third-party branding or false representations. Claims such as organic, GI-certified, therapeutic, medicinal, pure, authentic, handmade, sustainable or material-specific claims are subject to the relevant seller documentation and applicable law. Deshroot may suspend a listing where supporting documentation is incomplete or questionable.
8. Pricing, MRP and taxes
Prices are displayed in Indian Rupees unless stated otherwise. Where MRP applies, the MRP displayed is intended to be inclusive of applicable taxes in accordance with applicable law. Any discount shown must be genuine and based on the displayed reference price. The complete amount payable, including applicable shipping or COD handling charges, will be shown before order placement.
9. Free delivery
Free standard delivery is available on eligible domestic orders above ₹1,499. Product, location or serviceability-based exceptions, if any, must be disclosed before payment. A COD handling charge, where applicable, is separate from the shipping charge and may still apply to an otherwise free-delivery order.
10. Cash on Delivery
Cash on Delivery ("COD") is available only on eligible orders below ₹5,000, subject to product eligibility, delivery-partner serviceability, account history and operational controls. A ₹49 COD handling charge may apply and will be disclosed before final order placement. Deshroot may disable COD for specific products, PIN codes or accounts where operational or fraud risk requires it.
11. Order acknowledgement and seller confirmation
An automated order acknowledgement only confirms that the Platform has received your order. The order remains subject to payment confirmation (where prepaid), seller acceptance/confirmation, stock availability, serviceability, compliance checks and fraud controls. Deshroot may contact you if additional information is required.
12. Cancellation by customer
You may cancel an order through the available cancellation option until the vendor/supplier confirms the order. Once the seller confirms the order, cancellation is no longer guaranteed because fulfilment or production may have started. You may contact Customer Support for assistance, but acceptance of a post-confirmation cancellation request will depend on the product stage, seller status and applicable law.
13. Cancellation by Deshroot or seller
An order may be cancelled before fulfilment for genuine reasons including stock unavailability, inability to service the location, payment failure, pricing/catalogue error, seller inability to fulfil, suspected fraud, compliance concerns or events beyond reasonable control. If a prepaid order is cancelled, the applicable refund will be initiated in accordance with the refund policy.
14. Shipping and delivery
Orders may ship directly from different supplier or fulfilment locations. Items in one customer order may therefore arrive in separate packages and on different dates. Delivery timelines are estimates and may vary by supplier, product and PIN code. Indicatively, metro deliveries may take around 2-4 working days and standard domestic deliveries around 7-10 working days, subject to the product-specific dispatch timeline, supplier confirmation and logistics conditions.
15. Returns, refunds and replacements
Return eligibility is product-specific and is governed by our separate Return, Refund, Replacement & Cancellation Policy, which forms part of these Terms. Please refer to that policy for eligibility windows, condition requirements, non-returnable categories and the applicable refund process.
16. Warranty
A warranty, guarantee or manufacturer service commitment applies only where expressly stated on the product page or provided by the relevant manufacturer/seller. No additional warranty is implied merely because a product is listed on Deshroot.
17. Payments
Online payments are processed through Razorpay and/or other payment methods that Deshroot may lawfully enable in the future. Payment availability may vary. Deshroot does not store full card credentials where payment processing is handled directly by the authorised payment provider. Payment failures, reversals and chargebacks may be subject to the payment provider's processing rules and applicable law.
18. Reviews and user content
Reviews must reflect genuine experiences. Users must not post unlawful, abusive, defamatory, misleading, infringing or fabricated material. Deshroot may moderate content that violates law or policy, but will not fabricate positive reviews. Where available, reviews linked to completed orders may be marked "Verified Purchase".
19. Promotions and coupons
Promotional offers may be subject to validity dates, minimum order values, category/product exclusions, usage limits and other clearly disclosed conditions. Offers may not be combined unless expressly stated. Deshroot may refuse or reverse benefits obtained through fraud, manipulation, duplicate accounts or material technical error, subject to applicable law.
20. Restricted and regulated products
Products requiring licences, certifications, warnings or regulated claims may be listed only after the required documentation has been obtained and approved. Deshroot may remove or hold any listing that appears unlawful, unsafe, misleading, infringing or non-compliant.
21. Prohibited use
You must not misuse the Platform, attempt unauthorised access, scrape or copy data unlawfully, interfere with security, impersonate another person, submit fraudulent payment/return claims, misuse coupons, upload malicious content or use the Platform for unlawful activity.
22. Intellectual property
The Deshroot name, logo, original website design, original photographs, graphics, copy, curation and other protected material belong to Deshroot or the relevant rights holder. No content may be commercially copied, reproduced or used without lawful permission. Seller-owned material remains subject to the applicable seller agreement and intellectual-property rights.
23. Third-party services
The Platform may use third-party payment, logistics, CRM, messaging, analytics and advertising services. Service interruptions or delays may occasionally occur. Deshroot will use reasonable efforts to coordinate resolution but does not control third-party systems.
24. Privacy
Personal data is handled in accordance with the Privacy Policy and applicable law. Marketing consent is separate from transactional processing. Customers may contact the privacy/grievance contact identified in the Privacy Policy for applicable data requests.
25. Limitation of liability
To the maximum extent permitted by applicable law, Deshroot will not be liable for indirect, incidental or consequential loss that is not reasonably attributable to Deshroot's breach or negligence. Nothing in these Terms excludes or restricts any consumer, product-liability, refund, statutory or other right that cannot legally be excluded.
26. Force majeure
Delivery or performance may be affected by events beyond reasonable control such as natural disasters, severe weather, transport disruption, strikes, civil disturbance, government restrictions, epidemics/pandemics, network failure or similar events. Deshroot will make reasonable efforts to communicate material delays and provide remedies required by applicable law.
27. Grievance redressal
Customer issues should first be raised through support@deshroot.com or +919667422688. Formal grievances may be escalated to Yash Chaudhary, Grievance Officer, at business@deshroot.com. Deshroot will acknowledge consumer grievances within 48 hours and endeavour to redress them within one month, in accordance with applicable e-commerce rules.
28. Governing law and consumer remedies
These Terms are governed by the laws of India. Nothing in these Terms limits the right of a consumer to approach a competent Consumer Commission, regulator or other authority having jurisdiction under applicable law.
29. Changes to these Terms
Deshroot may update these Terms to reflect legal, operational or service changes. The latest version and effective date will be published on the Platform. Material changes should be communicated where required by law.
